Shipping policy

We are pleased to offer free UK shipping on all orders (except SIM cards). Parcels are usually shipped within the first 48 hours to ensure quick and secure delivery.

Our standard delivery timeframe is 5–8 working days, though we kindly ask customers to allow up to 12 working days during busy periods or in exceptional circumstances.

We primarily use Royal Mail or Evri, which provide reliable and fast delivery service.
During peak periods, we may use alternative courier services to ensure your order reaches you on time. If this happens, you’ll be notified at the time of dispatch.

Once your order has been dispatched, you’ll receive a tracking number so you can follow your parcel’s journey to your doorstep.

We only deliver within the UK. International shipping options may be introduced in the future.

If your order hasn’t arrived within 12 working days, please contact our customer support team with your order number, and we’ll investigate the issue promptly.

Customers are responsible for ensuring that all delivery information provided at the time of placing an order is complete and accurate, including the recipient’s name, delivery address, postcode and any relevant address details.

If an incorrect or incomplete delivery address is provided by the customer, we cannot accept responsibility for any delay, failed delivery, return to sender, loss or additional delivery costs arising as a result. Where goods are returned to us due to an incorrect or incomplete address supplied by the customer, any additional delivery or redelivery costs may be payable by the customer before the goods are resent.

We will make reasonable efforts to assist in resolving any delivery issue where possible; however, we cannot guarantee that an address can be amended once an order has been dispatched.

This clause does not affect any statutory rights or protections that apply to consumers under applicable law.