Have a question? You are in the right place.

Yes! All our phones are SIM-free and fully unlocked, so you can use them with any network of your choice.

Absolutely. Unless specified otherwise in the listing, every device comes complete with original accessories, professionally configured and tested before dispatch.

We adhere to the Consumer Rights Act 2015. To see our Refund Policy in full, please use this link.

No, we are pleased to offer free UK shipping on all orders. Parcels are usually shipped within the first 48 hours to ensure quick and secure delivery.

Our standard delivery timeframe is 5–8 business days, though we kindly ask customers to allow up to 12 working days during busy periods or in exceptional circumstances.

We primarily use Royal Mail or Evri, which provide reliable and fast delivery service.
During peak periods, we may use alternative courier services to ensure your order reaches you on time. If this happens, you’ll be notified at the time of dispatch.

Yes. Once your order has been dispatched, you’ll receive a tracking number so you can follow your parcel’s journey to your doorstep.

Currently, we only deliver within the UK. International shipping options may be introduced in the future.

If your order hasn’t arrived within 12 working days, please contact our customer support team with your order number, and we’ll investigate the issue promptly.

Yes. You can choose shop or Klarna at checkout. Both services let you split the cost into interest free instalments, so you can get your new phone now and pay over time. There are no hidden fees when you pay on time, and the application takes only a moment during checkout.

Add your chosen phone to your basket, go to checkout and select shop or Klarna as your payment method. You will be guided through a quick approval step. Once your order is approved by the Buy Now, Pay Later provider, your order will be confirmed right away.

Not as long as you make your instalments on time. Klarna and shop do not charge interest for their standard instalment plans.

1. 5% or 10% off selected products promotions run for a specific amount of time (specified by the timer on our homepage).
2. The offers apply exclusively to brand-new items: select mobile phones, Samsung tablets and Apple smartwatches. Clearance items are excluded.
3. The usual discounts are valid on items priced over £155. The £10 off code for signing up to our newsletter can be applied only to orders over £100.
4. Unless you've received your own code via email, our promotions are available to new customers only. A new customer is defined as someone who has not previously placed an order with Fulfillment Goods UK.
5. Any discount can be used once per customer. Multiple uses, including through multiple accounts, are not permitted.
6. To redeem the offer, customers must enter the promo code at checkout. The discount is not added automatically.
7. The chosen discount cannot be combined with any other offers, promotions, or discount codes.
8. The promotion applies to qualifying orders only and does not apply to delivery charges.
9. If an order using a promotion is returned or refunded, the discount applied will not be reinstated or reused.
10. Fulfillment Goods UK reserves the right to withdraw, amend, or end promotions at any time without prior notice.
11. All purchases remain subject to our standard Terms & Conditions and Refund Policy.

A sim free phone is a handset you buy on its own, without being tied to any network. It is unlocked, so you can use any SIM card you like, switch providers whenever it suits you, and choose the plan that works best for your budget. It is ideal if you want flexibility or if you travel and prefer to use local SIMs abroad.

We also occasionally resell refurbished or used items, which appear in our 48-Delivery section. Each product page details the item’s condition, included accessories and any model-specific information, helping you make an informed choice before you buy.

Customers are responsible for ensuring that all delivery information provided at the time of placing an order is complete and accurate, including the recipient’s name, delivery address, postcode and any relevant address details.

If an incorrect or incomplete delivery address is provided by the customer, we cannot accept responsibility for any delay, failed delivery, return to sender, loss or additional delivery costs arising as a result. Where goods are returned to us due to an incorrect or incomplete address supplied by the customer, any additional delivery or redelivery costs may be payable by the customer before the goods are resent.

We will make reasonable efforts to assist in resolving any delivery issue where possible; however, we cannot guarantee that an address can be amended once an order has been dispatched.

This does not affect any statutory rights or protections that apply to consumers under applicable law.

All our devices are supplied SIM-free and unlocked.

Several models may have a software configuration that differs from the manufacturer’s official EU/UK release. In such cases, the manufacturer’s warranty may not apply.

Selling devices in this form allows us to keep prices more competitive while also upcycling brand new devices that might otherwise not have been sold. It’s a way of reducing waste while offering a more affordable option to customers.

This does not affect your statutory rights under UK consumer law. All purchases are covered by our seller warranty, including a 14-day return period for any reason and a 30-day return or refund if the item is faulty or not as described.

Yes! A 3-month extended warranty can be added at checkout. The price depends on the warranty band, which is based on the item’s price.

The extended warranty begins after your 30-day return period has ended and covers mechanical or electrical faults that should not occur during normal use.

It does not cover accidental damage, liquid damage, misuse, unauthorised repairs, loss, theft or attempted theft, or cosmetic damage that does not affect how the product works.

Find out more here!

Yes, all our prices are inclusive of VAT.